Terms of Service
Terms & ConditionsReturn Policy: If a product has a manufactures defect we will be happy to replace it free of charge. This applies to all chemical and pad purchases. Equipment will follow the warranty guidelines for each specific machine. Should you have a dispute concerning performance please call us. First we will make sure it was used within the proper guidelines for application with you, and if you're still not happy you may return the unused portion for a product refund with approval, within 30 days of purchase. If a four or more gallon case was purchased than the return must be made while using the first quart or gallon. If more than the first bottle was used in a case than no return will be offered except by approval by phone by Matthew Macnab. For equipment, if order is cancelled after equipment is packaged or crated, or is returned, a minimum of a 10% restocking fee will apply to cover our time, packaging materials, etc.
Warranty: As all of our products contain information to check for color fastness or for other possible problems so our warranty is completely and expressly directed at the purchase price of the product not any material or property the product was used on as we have no control over the way that any of our products are used and especially if they are improperly mixed or if they are mixed with other non approved chemicals.
PLEASE NOTE FOR DELIVERIES
You have the right and the responsibility to inspect shipments from Canada Post , carefully and sign complete, short or damaged as appropriate. If a discrepancy is found, please have the driver note the exception. If a driver refuses to note the exception, please get his name so that the refusal can be reported to the carrier. If a shortage or damage is discovered after you have signed 'received complete', please contact the carrier immediately. You have 3 business days in which to report this to the carrier. When a shipment is signed as 'received complete', BonnetProCanada has no recourse with the carrier on your behalf. And will not be responsible for damage.
When receiving equipment or supplies, if damage has been noted, the packing material must be saved for the carrier to inspect. PLEASE NOTE: If packaging is not saved we cannot be held responsible for any loss. No exceptions. Please inspect package for obvious damage, and check the product for proper function.